Support

We read every message and usually reply within two working days.

Common questions

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → WisprFood and tap Cancel. Cancel at least 24 hours before your trial or current period ends to avoid the next charge.

I was charged and want a refund.

Apple handles payments and refunds. Request one at reportaproblem.apple.com.

I got a new phone. How do I get my subscription back?

Sign in with the same Apple or Google account you used before. If the app still asks you to subscribe, tap Restore at the bottom of the subscription screen.

How do I delete my account?

In the app, go to Profile → Delete account. Your account and everything saved to it are deleted straight away. Remember to cancel your subscription with Apple too.

Why is my receipt different from the price in the app?

Prices are estimates for your chosen shop. Offers, brands and pack sizes vary, so the real total can be a little higher or lower. If a price looks far off, tell us the item and the shop and we'll check it.

How do I change my shop, budget, diet or allergies?

Open Profile. Changes apply to your plan straight away, and the meals you've already set up are kept when they still fit.

Which countries does WisprFood work in?

Spain, France, Germany, Ireland, the United Kingdom, Denmark, Poland, the United States, Mexico and Colombia. The app is available in English, Spanish, French, German, Danish and Polish.